Successful Change Management Strategies for Unforeseen Events: Impact of COVID-19 on Facility Management

Facility managers are increasingly tasked with being the champions of change in their organizations, which may include activities such as space management revisions, construction delivery practices, maintenance programs, technology implementations, and others. While much of the previous organization change management research has focused on how facility managers enable the adoption of planned change events (i.e., new technology), this study identifies the successful change strategies used in responding to unforeseen circumstances or events. The researchers evaluated these unplanned changes through the lens of COVID-19, given its nearly universal impact on facility management as a profession. The research team collected survey data from nearly 900 organizations in more than 60 countries, and conducted detailed follow-up interviews with 28 organizations. Twenty-two parameters were grouped into three categories: organizational characteristics, organizational change management practices, and change adoption measures. The research team used three random forest models and three logistic regression models to further examine the relationship between the data and the change adoption measures. The results indicate that three organizational change practices were particularly important to overall adoption success and achievement: appointment of a change agent, support of leaders, and the timeframe for implementing the change. The analysis also suggests that the type of unplanned change initiative has an impact on its long-term adoption throughout the organization. Organizations should consider using a formal change management approach in order to successfully implement unplanned change initiatives. This paper highlights the importance of an effective change, the active involvement and support of senior leaders, and the timeline of implementing the change - even if it is unforeseen. © 2023 American Society of Civil Engineers.

Representaciones sociales, interaccionismo simbolico y comunicacion interpersonal en el ambito del comercio movil

This research aims to analyze how the COVID-19 pandemic influenced social representations, symbolic interactionism and interpersonal communication in customers and visitors of a street market in Mexico City (Bazar del Oro). The longitudinal quantitative research was carried out through the application of a questionnaire to a convenience sample of 100 visitors to the Bazar del Oro in 2019 and 2021. Likewise, the qualitative research was carried out with the application of in-depth interviews to two visitors to the bazaar in the same years. Among the main findings is that the clients and visitors of the bazaar changed the meaning of their perceptions in two years, so the categories of symbolic interactionism are observed when evaluating the variables of meaning, language, thought and self, and the way of dialoguing among them;which allowed us to verify that, for them, it is now more relevant to socialize, live together, recommend, take care of themselves, use the internet and social networks, than simply buy or sell.